Refunds and Returns

We want you to feel you’ve done a good investment with your new purchase. If for any reason you are unsatisfied with your order you can email us at support@terrasummer.com and our team will provide all of the details for initiating a return. As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund.

Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our warehouse within 30 days from the delivery or pick-up date. Just like most return policies we are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned.

Please note that Standard Shipping and Two-men Shipping charges from the original order are not able to be refunded once these services have been provided by the carrier.

Custom orders are not able to be returned or refunded.

 

Damaged or Defective Items

We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.

• Inspect item upon delivery
• If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival"
• Photograph the item and packaging.
• If an item is structurally damaged and completely unusable, refuse delivery
• Do not refuse undamaged items, you are responsible for all redelivery costs, including but not limited to storage fees
• To file a claim email support@terrasummer.com with the subject Claim, briefly describe the problem and attached photos to your claim.
• Claims received in excess of (3) calendar days beyond the delivery will not be accepted
• Photographs must be clear and attached to your claim within (3) calendar days
• We will send a replacement via Standard Shipping, offer a blemish discount, or offer local repair reimbursement at our discretion.
• The customer may be responsible for any labor and/or shipping of parts/(s)
• Terra Summer will not cover the costs for damaged or defective items in the event that the product was made damaged or defective as a result of customer negligence
• If you do not accept any of our solutions to the case, you will be responsible for the safe return of the items (s) under our ‘Return policy’.
• In the event Terra Summer deems all resolution attempts have failed, Terra Summer reserves the right at any time to cancel and refund the damaged or defective item in full, less all associated shipping charges
• All items marked as ‘Custom Size’ are non-refundable and cannot be exchanged for other items as they are sold in the condition as is.

 

Order Cancellation

If an order has already left the warehouse, cancellation will incur costs associated with both original and reverse logistics, and it will be treated as a return under our Return Policy. For custom orders that have entered production, 50% of the balance paid is non-refundable. Canceling an order that is not yet in production will result in a 5% processing fee.

 

Refunds

Refunds can only be issued via the method of the original purchase. If original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 5 business days for credit to appear. Terra Summer cannot be held responsible for third party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. 

Custom orders are non-refundable. Standard Shipping is not refundable. We do not accept any returns or exchanges on custom orders.